FAQ'S
Frequently Asked Questions
What is the N/D pedal on the back of the Kirby for?
This is your Neutral/Drive pedal. When you are vacuuming or using the carpet shampooer in the upright position, push down the Drive (D) pedal. This activates Tech Drive® power assist to make pushing your Kirby easy.
For the balance of product usage (i.e. cleaning hard floor surfaces, vacuuming in canister mode with attachment hose, vacuuming in hand held mode, using air pump, turbo accessory, etc.) push down the Neutral (N) pedal.
For the balance of product usage (i.e. cleaning hard floor surfaces, vacuuming in canister mode with attachment hose, vacuuming in hand held mode, using air pump, turbo accessory, etc.) push down the Neutral (N) pedal.
How can I tell when my disposable bag is full and needs to be replaced?
There is a fill line on the disposable bag and when the dirt reaches this line you should replace your disposable bag because it is no longer filtering properly. Be sure to utilize only Genuine Kirby filter bags, available here to ensure your Kirby system is cleaning properly.
Is the outer cloth bag washable?
We do not suggest you wash the outer bag or get it wet.
The vacuum is running, but why isn’t it picking up any dirt from the floor?
There are a few reasons this may be happening. The vacuum might not be set at the proper height. If the nozzle is too high off the floor, the brush will not reach the floor to clean it properly. To adjust the height, simply press the toe touch pedal on the side of the unit.
Another reason may be because the brush roll is not turning. If the brush roll indicator light on the nozzle is not on, that could mean the following: the brush roll isn’t turning freely or the belt is slipping, broken or not engaged. To engage the brush roll, flip out the belt lifter handle and turn it clockwise until the green arrows line up.
Lastly, you might have a full bag. Check the disposable filter bag to see if it’s full and replace it if it is.
Another reason may be because the brush roll is not turning. If the brush roll indicator light on the nozzle is not on, that could mean the following: the brush roll isn’t turning freely or the belt is slipping, broken or not engaged. To engage the brush roll, flip out the belt lifter handle and turn it clockwise until the green arrows line up.
Lastly, you might have a full bag. Check the disposable filter bag to see if it’s full and replace it if it is.
Can I pick up water with my Kirby system?
No. Do not use your Kirby to get water off the floor or out of carpet.
How much carpet shampoo am I supposed to use in the shampoo system?
First and foremost, only use genuine Kirby carpet shampoo with your system. Unscrew the large-cap from the shampoo tank and use it to measure carpet shampoo. Do not use the cap from the bottle of the shampoo to measure. For a small room, fill the tank with water to the first line on the side of the tank and add one capful of shampoo. To clean a large room, fill the tank to the third line and add three capfuls of shampoo.
How come there is no foam coming out of the shampoo system?
To produce foam properly, the suds screen and foam sponge must be in place on the shampoo tank. To check this, remove the tank and make sure they’re properly in place.
Why is the carpet so wet after shampooing?
This could be for one of two reasons. The suds screen and/or foam sponge are not in place. If not in place, this would allow too much water to dispense, over-wetting your carpet.
Repeatedly cleaning the same area would also cause this. To avoid over-wetting moving forward, allow the system to dispense a layer of foam on the carpet and then turn the valve on the shampoo tank to OFF before going back over the area to work in the foam and scrub the carpet.
Repeatedly cleaning the same area would also cause this. To avoid over-wetting moving forward, allow the system to dispense a layer of foam on the carpet and then turn the valve on the shampoo tank to OFF before going back over the area to work in the foam and scrub the carpet.
My shampoo system is not foaming and is letting out a stream of water.
Check to make sure you have both your suds screen and sponge in. The suds screen goes in the small hole on the tank, the hose goes over it and the sponge goes in the large hole on the tank.
What cleaning services do you provide?
We offer a wide range of professional cleaning services, including residential cleaning, commercial cleaning, office cleaning, deep cleaning, carpet cleaning, window cleaning, move-in/move-out cleaning, post-construction cleaning, and customized cleaning solutions tailored to your specific needs.
Do you provide both residential and commercial cleaning?
Yes. Our experienced team provides reliable cleaning services for homes, apartments, offices, retail stores, healthcare facilities, educational institutions, and other commercial properties.
Are your cleaning professionals trained and insured?
Absolutely. Our cleaning professionals are fully trained, background-verified, and equipped with the latest cleaning techniques and equipment to ensure safe, efficient, and high-quality service.
Do you use eco-friendly cleaning products?
Yes. We prioritize the health of our customers and the environment by using eco-friendly and non-toxic cleaning products whenever possible, ensuring a safe and healthy living and working environment.
How can I schedule a cleaning service?
Scheduling a service is simple. You can contact us by phone, email, or complete the online contact form on our website. Our team will promptly respond to discuss your requirements and arrange a convenient appointment.
Can I customize my cleaning package?
Yes. We understand that every property has unique requirements. We offer flexible and customized cleaning plans based on your schedule, budget, and specific cleaning needs.
How much do your cleaning services cost?
The cost depends on factors such as property size, type of cleaning service, cleaning frequency, and special requirements. Contact us for a free, no-obligation quote tailored to your needs.
Do I need to provide cleaning supplies or equipment?
No. Our professional team arrives fully equipped with high-quality cleaning products, advanced tools, and equipment required to complete the job efficiently.
How often should I schedule professional cleaning?
The ideal frequency depends on your property and lifestyle. We offer one-time, weekly, bi-weekly, monthly, and customized recurring cleaning services to keep your space consistently clean and well-maintained.
What areas do you serve?
We proudly provide professional cleaning services across residential and commercial locations within our service areas. Please contact us to confirm availability in your location.
What happens if I'm not satisfied with the cleaning service?
Customer satisfaction is our highest priority. If you're not completely satisfied, please notify us within 24 hours, and we'll work with you to resolve the issue and ensure the service meets your expectations.
Why should I choose your cleaning company?
We are committed to delivering exceptional cleaning services through experienced professionals, eco-friendly products, reliable scheduling, transparent pricing, attention to detail, and outstanding customer support. Our goal is to create cleaner, healthier, and more comfortable spaces for every client.